Regarding Identity V "NEO" Pop-up Store & Entry Pass Arrangements

From April 18 to 21, 2025, the Identity V "NEO" Series Pop-up Store will be held at D2 PLACE, Lai Chi Kok, Hong Kong. To ensure a smooth experience, please read the following rules and entry details carefully:

📌 General Information

  • Zones: The pop-up store features a Sales Zone and a Photography Zone.

  • Opening Hours: 11:00 – 20:00.

  • Agreement: By participating, you agree to abide by all terms and conditions.

📌 Entry & Queueing Rules

  • April 18–19 (First 2 Days): The Sales Zone is limited to 100 people per day and requires a valid Numbered Entry Ticket. The Photography Zone is open for free entry.

  • Ticket Distribution: Numbered tickets will be distributed daily starting at 10:30 AM on a first-come, first-served basis while supplies last.

  • Safety: For safety reasons, please do not push, crowd, or cut in line. Violators may be disqualified from entering.

  • Fairness: Each person in line represents one spot only; queuing on behalf of others is strictly prohibited. If you leave the queue, you must rejoin from the back.

📌 Sales Zone Admission

  • Time Slots: Admission is divided into one-hour sessions.

  • Assembly: Please gather at the designated area 10 minutes before your assigned session starts (e.g., if your slot is at 2:00 PM, please line up at 1:50 PM).

  • Validation: Tickets are for single-person use only and must be presented for entry.

  • Collection: Tickets will be collected upon entry and cannot be resold, transferred, or exchanged.

  • Loss/Damage: Lost, damaged, or unidentifiable tickets will not be reissued. Photocopies or screenshots are not accepted.

  • Delays: Entry times may be delayed based on onsite crowds; your patience is appreciated.

  • Inclement Weather: Tickets will become void in the event of severe weather or other force majeure factors.

🔸 Payment & Shopping Notes

  • Payment Methods: HKD Cash, PayMe, FPS, WeChat Pay, Alipay, AlipayHK, and Octopus.

    • Note: A 0.2% handling fee applies to Visa and Mastercard transactions.

  • Refunds/Exchanges: Please check your items immediately upon checkout. Once you leave the Sales Zone, no returns or exchanges will be accepted.

  • Purchase Limits: Some items are subject to purchase limits. Please refer to the official event page for details.

  • Availability: Stock is limited and available only while supplies last.

🔸 Additional Information

  • Cosplay: Cosplayers are more than welcome to attend!

  • Final Authority: The event is subject to terms and conditions. Details are subject to change without prior notice. The organizer reserves the right to cancel or suspend the event.